Job Title: Volunteer Coordinator

Responsible to: Cheshire Services Manager

Salary: £ 27,513.20 pro rata (£14.30 per hour)

Staff Responsibility: None

Base: Chester Head Office with regular travel across our region

Closing date: June 5 2026

Why Join Vision Support

Vision Support is a long-established charity supporting people living with sight loss across North East Wales, Cheshire and Halton. As we approach our 150th anniversary, we are entering an exciting period of growth and development.

By joining Vision Support, you will be part of a dedicated team working to improve the lives of people affected by sight loss. You will play an important role in ensuring that individuals receive the right support at the right time and that our services remain accessible, responsive and safe.

Role Purpose

The Volunteer Coordinator will work across all areas of Vision Support, collaborating closely with the Community Engagement Coordinators, the Fundraising Teams, and Senior Management Team. The role involves developing and managing volunteer programs to ensure effective recruitment, training, placement, and support of volunteers.

Key Responsibilities

Volunteer Program Development

• Collaboratively develop volunteer role descriptions in consultation with various teams.
• Creatively advertise volunteer roles through diverse channels to attract suitable candidates.

Recruitment and Onboarding

• Manage the volunteer recruitment process, including processing DBS checks and obtaining references.
• Conduct interviews with prospective volunteers and oversee their onboarding process.
• Identify volunteers' motivations and ensure their expectations are met.

Training and Placement

• Provide necessary training for volunteers to prepare them for their roles.
• Allocate volunteers to appropriate teams and ensure clear communication of their objectives and expectations.

Collaboration and Communication

• Work closely with Community Engagement Coordinators to produce a bi-monthly newsletter.
• Coordinate with other colleagues in Vision Support for newsletter content and updates.

Representation and Promotion

• Represent Vision Support at meetings and events to promote volunteering opportunities.
• Actively seek opportunities to integrate volunteers into various aspects of the organisation.

Volunteer Support and Reporting

• Ensure all volunteer records and reporting are accurate and up to date.
• Provide ongoing support to volunteers through their line managers.
• Develop a programme of recognition for volunteers
• Conduct exit interviews with departing volunteers to gather feedback and insights.

Organisational Development

• Identify areas within the organisation where volunteers can contribute effectively.
• Collaborate with team members to determine volunteer needs and create new opportunities.

Person Specification

Skills and Qualifications

• Proven experience in volunteer coordination or a related field.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work collaboratively across multiple teams.
• Proficiency in managing volunteer databases and reporting systems.
• Familiarity with DBS checks and volunteer recruitment processes.

Personal Attributes

• Enthusiastic and passionate about volunteer engagement.
• Empathetic and supportive approach to working with volunteers.
• Creative and proactive in promoting volunteer opportunities.
• Committed to the values and mission of Vision Support.

What We Offer

• Flexible working arrangements on request
• 26 days annual leave plus bank holidays, increasing to 32 days after 5 years’ service (pro rata)
• Pension scheme (if eligible)
• Access to an Employee Assistance Programme with 24/7 counselling
• Access to a mentor/mentee scheme
• Vision impairment awareness training
• A full induction with a chance to meet the whole team
• Regular teambuilding days and social events
• Opportunities for career development and training
• A chance to make a real difference

Additional Duties

• Travel within the organisation’s operating area when required.
• Undertake any other duties appropriate to the role as requested by your line manager.
• It is not possible to detail every task within this job description. The postholder may therefore be required to undertake duties not specifically listed but consistent with the role.

General Information

The postholder must:

• Adhere to Vision Support policies and procedures
• Maintain strict confidentiality regarding service users and organisational information
• Comply with safeguarding, data protection and health & safety requirements
• Be flexible, as the role may involve duties not specifically listed
• Be willing to undertake training and development

Additional requirements:

• Travel may be required
• Contact with guide dogs may be necessary
• Subject to Enhanced DBS and satisfactory references

Vision Support is an equal opportunity employer and encourages applications from all sectors of the community. Please note, Vision Support reserves the right to close this advert early if a suitable candidate is found.

To apply, please email applications to [email protected]

https://visionsupport.org.uk/job-opportunities/

Job Title: Home Visitor & Deafblind Communicator Guide (combined role)

Responsible to: Cheshire Services Manager

Salary: £25,935.52 pro rata (£13.48 per hour)

Hours: 22.5 hours per week, including 4.5 hours of Deafblind Communicator Guide duties which are delivered on Friday mornings.

Staff Responsibility: None

Base: Home-based with travel across Conwy and Denbighshire

Requirements:

• Friday morning availability for Deafblind Communicator Guide duties
• Full UK driving licence and access to a vehicle
• Willingness to complete a fully funded Deafblind qualification in Peterborough

Closing date: June 5, 2026.

Why Join Vision Support

Vision Support is a long-established charity supporting people living with sight loss across North East Wales, Cheshire and Halton. As we approach our 150^th anniversary, we are entering an exciting period of growth and development.

By joining Vision Support, you will be part of a dedicated team working to improve the lives of people affected by sight loss. You will play an important role in ensuring that individuals receive the right support at the right time and that our services remain accessible, responsive and safe.

Role Purpose

This is a single post comprising two complementary service functions and together they offer a varied, rewarding opportunity to make a real difference to people living with vision impairment and dual sensory needs across Conwy and Denbighshire.

One of the most significant challenges faced by people with a vision impairment is social isolation and loneliness. As a Home Visitor, you will provide much-valued companionship, practical help and information to support a better quality of life for our service users. As a Deafblind Communicator Guide, you will support a client to access appointments, activities and everyday life with confidence and dignity.

Please note: The successful candidate will be required to complete the fully funded (inc. expenses) Level 2 Communicating and Guiding with Deafblind People qualification (including a 5-day residential course in Peterborough) and commit to remaining in the role for a minimum of 12 months post-qualification.

Key Responsibilities – Home Visitor

• Visit service users in their homes and contact them by telephone to help relieve social isolation and loneliness.
• Submit short written reports following each visit or call on our in-house database (Charitylog).
• Develop an understanding of vision impairment and the issues and equipment that affect people’s daily lives.
• Identify areas where service users could benefit from a referral to other Vision Support services or external organisations.
• Develop an awareness of safeguarding issues and referral policies, and recognise and report care needs where appropriate.
• Identify social activities in the area and encourage service users to get involved.
• Assist with correspondence, such as reading and writing mail.
• Accompany service users on one-off shopping trips or medical appointments as needed.
• Support service users to understand their benefit entitlements and assist in completing relevant forms.

Key Responsibilities – Deafblind Communicator Guide

• Transport and accompany the client on shopping trips, medical appointments and other activities.
• Provide companionship and use communication methods appropriate to the client’s needs.
• There is potential for ad hoc additional hours in this element of the role.

Person Specification

Skills and Qualifications

All criteria are essential unless otherwise stated.

• Empathy, compassion and a genuine commitment to understanding of the challenges faced by people living with sight loss or dual sensory needs.
• Excellent interpersonal and communication skills.
• Ability to perform manual hand communication (desirable).
• Own a car and hold a full UK driving licence — you will be required to travel across Conwy and Denbighshire to visit service users in a reliable and timely manner.
• Proactive, well-organised, and able to manage your own time effectively.
• Ability to work both as part of a team and on your own initiative.
• Flexible approach to workload and willingness to learn and keep up to date with best practice.
• Able to maintain a professional image of the organisation at all times.
• Understanding of vision impairment needs and services (desirable).
• Ability to write reports and keep accurate statistical records (desirable).
• Confident use of Microsoft 365 (desirable).

What We Offer

• Flexible working arrangements on request
• 26 days annual leave plus bank holidays, increasing to 32 days after 5 years’ service (pro rata)
• Pension scheme (if eligible)
• Access to an Employee Assistance Programme with 24/7 counselling
• Access to a mentor/mentee scheme
• Vision impairment awareness training
• A full induction with a chance to meet the whole team
• Regular team building days and social events
• Opportunities for career development and training
• A chance to make a real difference

Additional Duties

• Contribute to Vision Support’s media channels.
• Participate in supervision, annual reviews, team meetings and appropriate training.
• Undertake any other duties appropriate to the role as requested by your line manager.
• It is not possible to detail every task within this job description. The postholder may therefore be required to undertake duties not specifically listed but consistent with the role.

General Information

The postholder must:

• Adhere to Vision Support policies and procedures
• Maintain strict confidentiality regarding service users and organisational information
• Comply with safeguarding, data protection and health & safety requirements
• Be flexible, as the role may involve duties not specifically listed
• Be willing to undertake training and development

Additional requirements:

• Travel may be required
• Contact with guide dogs may be necessary
• Subject to Enhanced DBS and satisfactory references
• Please note that Vision Support is unable to offer visa sponsorship.

Vision Support is an equal opportunity employer and encourages applications from all sectors of the community. Please note, Vision Support reserves the right to close this advert early if a suitable candidate is found.

To apply, please email applications to [email protected]

https://visionsupport.org.uk/job-opportunities/

Job Title: Service Manager

Location: Shotton, Flintshire

Salary: £40,000 (negotiable)

Hours: 37 hours per week

Reporting: Head of Operations

Responsible for: 14 Direct Reports: 8 x Home Caseworkers, 3 x Wellbeing Support Staff, 3 x Adaptations Admin Staff

Closing date: 22/06/2026

About the role

This role is responsible for the leadership, performance, and integration of the Caseworker team and the Practical Team administrative function. The postholder ensures that both functions operate as a coordinated service, with effective systems, processes, and workflows in place and consistently adhered to. The role ensures high-quality, timely, and person-centred service delivery, enabling clients to remain safe, independent, and supported in their own homes. High quality advice and guidance are key to this role and adhering to the Advice Quality Standard framework (AQS).

Currently the team is 14 members of staff, but this may increase subject to operational demand and new business development opportunities.

For more information about the role, please download the Recruitment Pack.

How to apply

Please send an up-to-date copy of your CV and a cover letter including:

• Introduction
• Why you are applying for the job role
• Using the job specification, how you meet the criteria for the role.

Please note if you do not provide a cover letter/ personal statement your application cannot be considered.

Applications should be addressed to Amanda Lonsdale at [email protected] The deadline is Monday 22nd June 2026 at 5pm.

Any enquiries please contact [email protected]

Click here for more information & to view the Recruitment Pack